Your satisfaction is our biggest priority, which is why we gladly accept returns on any product, expect final sale items, for up to 30 days from the date your order ships.* Refunds will be issued to the original payment method. Returns on orders older than 30 days can not be processed and are unable to be accepted.
To initiate a return contact us via phone or email at Floridalocalbrand@gmail.com . Include the packing slip that was with your return shipment. Returns without an RMA number and packing slip can not be processed and will not be accepted. If you need a duplicate copy of the packing slip, contact us.
Returns will be processed within 3 business days after receiving them. Please note that it can take up to 14 business days (2 weeks) for the refunds to be posted to your original payment method.
In order to qualify for a full refund or exchange, all items must be returned in new and unused condition with their original packaging intact. This also includes any retail packaging that products are sold in. Do not ship the merchandise you are returning to us in its retail packaging, please use either the shipping box the product was delivered in or a new box.
To initiate an exchange contact us via phone or email at Floridalocalbrand@gmail.com . Include the packing slip that was with your original shipment. If you need a duplicate copy of the packing slip, contact us.To simplify the exchange the process we handle them slightly different, we ask that you simply write a note on the packing slip for the product that you would like in exchange. Send both the packing slip and item to be exchanged to our address: 1550 Latham Rd Suite 10, West Palm Beach FL 33409.