Frequently Asked Questions

Which payment methods are accepted in the Online Shop?

We accept payment by credit card (VISA, MasterCard, AMERICAN EXPRESS / Discover), by debit card (VISA, MasterCard, AMERICAN EXPRESS / Discover). Also we have a Paypal and ApplePay options available during checkout for your convenience. 

How long will delivery take?

Our regular shipping may take up to 5 business days to ship and 3 days to arrive in the US after it is shipped, while our priority shipping option usually arrives within 3 days of it's ship date. Shipping times will vary based on location, and shipping delays can occur due to severe weather. 

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.

Do I receive an invoice for my order?

Yes. You will receive your invoice via e-mail when your order is sent out to you.

What if I have not received a confirmation email?

Some e-mail services incorrectly flag automated messages from our servers as spam - if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address - in this case please contact